Home Exchange Reviews

The annual membership for HomeExchange.com costs 220 USD. This membership allows for unlimited exchanges during the 12 months of the membership's validity. The membership also provides access to over 150,000 members’ homes, member support at your disposal 24/7 in case of emergency, and a loyalty badge. Additionally, new members receive a 500 GP bonus for their first year. If no exchange is found during the first year of membership, the second year is offered for free. On average, a family of 4 saves $2000 per year on vacation accommodations with HomeExchange. The membership also includes guarantees that protect your home and your exchanges.

HomeExchange has a GuestPoints Refund Policy. If an exchange is cancelled due to COVID-19, the GuestPoints will be returned to the guest and the host will be awarded an equal amount of GuestPoints. In case a host can no longer welcome a guest into their home, HomeExchange will assist in finding a replacement home exchange, given there are no current travel restrictions in the area. Members that are not able to organize an exchange in their first year of membership are awarded a second year for free.

Regarding the shipping policy, it appears that HomeExchange has a Return Policy for their shop. If a customer is not satisfied with their purchase, they can read through the Return Policy to make sure their order qualifies, then contact goodies@homeexchange.com for a replacement, refund, or return.

Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it's recommended to visit the official HomeExchange website or contact their customer service directly.

HomeExchange.com is a platform that facilitates home exchanges for travelers. It has an extensive network with over 150,000 members across 145 countries, making it the largest home exchange community worldwide. The platform offers a variety of options in big-name destinations such as Paris, London, Rome, New York, Sydney, San Francisco, and Los Angeles. Whether one's sights are set on a lush tropical destination, a desert trip, or a simple farmyard stay, HomeExchange offers a wealth of wonderful options.

The platform operates on an annual membership model. For a flat yearly fee of $220, members can access all features and exclusive member benefits. This includes unlimited travel for an entire year, without any additional accommodation costs. The membership also comes with reliable guarantees that protect exchanges and homes, and a member service that accompanies users 24 hours a day, 7 days a week before, during, and after exchanges.

On the user's dashboard, there are sections like "Dream of your next exchange" and "Popular Destinations" to inspire and help plan the next vacation. The platform also offers a selection of houses based on favorite criteria, such as homes with swimming pools, outdoor spaces, bicycles, BBQs, and homes that are pet and kid-friendly. This makes it easy for members to live an unforgettable experience.

In summary, HomeExchange.com provides a unique and affordable way to travel the world, offering a more authentic experience by living like a local in various stunning locations around the world.

On HomeExchange.com, users can update their payment details by hovering the mouse over "My Account" in the top right of the page and choosing "My Membership" from the dropdown menu. On the resulting page, there is an option to "Add payment method". A window will expand where new payment details can be added. It's important to "Set as default" the new payment method and/or delete the old one by clicking on the cross next to it.

For the payment in 3 installments, it's necessary to not have an active membership yet, pay by credit card (PayPal is not supported with the payment in 3 installments), and pay in euros. It's important to note that users commit to paying the full membership price, just spread out over several installments.

If a user wishes to renew their subscription before its expiration date, they can click on "Pay now". They will be able to use the payment method already registered or add a new one by clicking on "Add a payment method".

HomeExchange offers several guarantees to ensure a worry-free exchange experience. For hosts, there is a $2,500 USD Security Deposit for the coverage of minor damages, and property damages are covered up to $2,000,000 USD. HomeExchange also offers Theft Protection, which financially compensates losses from theft. For guests, there is Cancellation Protection, which offers compensation of up to $2,450 USD/week if a replacement exchange accommodation cannot be found. There is also a Compliance Guarantee, which offers an alternative solution if the accommodation does not meet the initial home description. Additionally, property damages are covered up to $2,000,000 USD. HomeExchange also provides 24/7 Personalized assistance in case of emergency. Lastly, to build a trust-based community, HomeExchange verifies the identity of members and certifies each home on the site.

HomeExchange provides several guarantees to ensure a successful and satisfying home exchange experience. For hosts, there is a $2,500 USD Security Deposit for the coverage of minor damages, and Damage Coverage supported by HomeExchange Collection, which covers property damages up to $2,000,000 USD. There is also Theft Protection, where HomeExchange Collection financially compensates losses from theft.

For guests, HomeExchange offers Cancellation Protection, which provides compensation of up to $2,450 USD/week if a replacement exchange accommodation cannot be found. There is also a Compliance Guarantee, which offers an alternative solution if the accommodation does not meet the initial home description. Like the hosts, guests also have Damage Coverage for property damages up to $2,000,000 USD.

In case of emergencies, there is 24/7 Personalized Assistance available in seven different languages. HomeExchange Collection also verifies the identity of members and certifies each home on the site to build a trust-based community. These guarantees are designed to provide peace of mind to every member of the HomeExchange community.

HomeExchange provides several ways to get in touch with their customer service:

• Email: For general inquiries, you can write to their member support team through a contact form. In case of an emergency (last-minute cancellation, non-compliance), you can write to sos@homeexchange.com. For quick questions about your account, you can contact them via Facebook Messenger. If you find a bug on the site, you can send an email with a description of the problem and a screenshot to oops@homeexchange.com.

• Chat: You can contact with an ambassador by clicking on the button "chat" on the left bottom of the page.

• Phone: You can contact their team directly by phone at: +1- (857)-990-9817. They are available 9-5 EST Monday through Friday.

• Mail: You can send mail to HomeExchange Offices 625 Mass Ave., Cambridge, MA 02139, United States of America.

Please note that the availability of these contact methods may vary depending on your location and the nature of your inquiry.